Head of Service Delivery

Key responsibilities

• Build and maintain strong relationships with key stakeholders, including suppliers, partners, and customers.
• Ensure the accuracy and integrity of data related to network performance, station usage, and customer interactions.
• Analyse data to identify trends, issues, and opportunities for improvement in operations
• Develop and implement response protocols for network outages and customer issues
• Collaborate with the technical team to troubleshoot and resolve network-related problems promptly
• Identify and implement process improvements to enhance operational efficiency and effectiveness
• Utilise data-driven insights to streamline workflows and eliminate bottlenecks
• Foster a culture of continuous improvement within the operations team
• Communicate effectively with internal and external stakeholders to align on operational goals and objectives
• Provide regular updates and reports on operational performance to senior management

What we are looking for

• Five years’ service delivery management required
• Field operations, inventory and service experience preferred
• Proven technical experience in Electrical sector, preferably in EV charging, renewable energy, or related industries
• Strong analytical skills
• Excellent organizational skills
• Commercial awareness
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Good understanding of older EV technology
• Knowledge of EV charging technology and infrastructure is a plus