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IT Helpdesk Technician

IT Helpdesk Technician

IT Helpdesk Technician

To assist clients with technical issues on IT, networking, hardware and software systems. Being part of the Helpdesk Team, the job holder is the first line remote fix of service calls logged by clients, and to remotely monitor clients’ devices.

Key Responsibilities

  • Providing technical support to the companies clients based from the company helpdesk.
  • Monitoring of all devices within specified accounts
  • 1st Line remote diagnosis of devices and software/networking support
  • Liaising with Call Control daily 
  • Escalating any potential issues to helpdesk Manager
  • Compilation of monthly reports

Essential Experience

  • IT related position and have exceptional customer service skills.
  • Previous Helpdesk experience advantageous
  • Ideally have a working knowledge of networking and software installations
  • A good level of IT knowledge across Microsoft, Windows environments
  • Strong operational and process experience
  • Ability to communicate with all levels with the customer and organisation, both face to face and over the phone

Desirable Experience 

  • IT qualifications such as CompTIA, Microsoft certifications 
  • Currently working in a 1st or 2nd Line IT Helpdesk role 
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Job Overview
Category
IT - Helpdesk
Offered Salary
35000
Consultant

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