Key Responsibilities:
 

• To work within the requirements of the company’s quality management system, at all times.
• To maintain / repair Anetic supplied product correctly & to the schedule supplied by the Office.
• Monitor and Manage spares to ensure availability during site attendance
• Responsible for the return of parts to the relevant offices
• Communicate clearly with the client and the company on work flow progress and equipment status
• Be polite, courteous towards customers, whilst locating & repairing equipment
• Update the customer on equipment condition & completion time etc.
• Identify, and progress, new sales opportunities as and when they arise
• Fully & promptly complete Job sheets, diaries etc in the ERP software
• Able & keen to feedback & suggest improvements to Systems/Products to the Service Office  / Factory

Knowledge, Skills and Experience:
 

• A mechanical/electrical  engineering background
• Initiative to overcome problems in the field. Attention to detail.
• Professional & self-motivated & conscientious.
• Well organised (stock / lockup / planning / communication).
• Intelligent & able to learn quickly.
• Able to build good working relationships & communicate regularly with Anetic staff & customers.
• Flexible – early starts / late finishes according to equipment location / availability
• IT literate
• Full driving licence
• Satisfactory DBS check
• Able to meet Credential checking criteria to gain access to hospitals (eg MIA, WhoAreYou, Secure3)

Tasks:
 

• Plan, Enter data  & Communicate. Review future plan in ERP software:-
  ~ Complete ERP diary
  ~ Ensure have correct stock for jobs. Do regular stocktakes.
  ~ Book accommodation. Book holidays. Complete HR forms as required (sickness, appraisals)

• Complete servicing and / or repair requirements to appointment, as instructed, in line with quality std.

• Deliver service workloads against the weekly workflow target.
• Accurately record work undertaken on relevant Job Sheet in the ERP software.
• Ensure any product exchanges are completed promptly.
• Ensure stock checked, signed and returned in line with procedures

• Promptly & accurately complete Expense claims in line with Expense guidelines
• Ensure maintenance administration receive communication for delays in completion.
• Before leave, ensure maintenance administration receive phone call on completion of appointment confirming workflow and equipment status.
• Before leave, ensure client verbally updated on completion and equipment status
• Ensure Anetic Technical receive communication on product feedback and vigilance issues
• Ensure Sales receive communication on any new sales opportunities
• Ensure Tools / Equipment provided by the Company is well maintained and in good condition
• Support the management team in any other tasks as required

General:

The company requires all staff to be flexible in their approach and may ask any member of staff to assist with any task the Managers / Directors feel is suitable. The job description is a guide only to the typical functions of the role, actual tasks and responsibilities may differ from the job description and other duties may be assigned to you and / or duties in the job description may be assigned elsewhere.

Health and Safety:

All staff are responsible for making sure they comply with the company Health and Safety polices as set out in the Employee Handbook.

All staff must demonstrate correct Health and Safety behaviours and take personal ownership of and show commitment to the effective implementation of Health and Safety Policies throughout the company.

All Staff must ensure they inform the Management team of any Health and Safety concerns and risks they have identified and must actively intervene to prevent injury to others. All staff must ensure they do not act in any manor to cause a risk to themselves, others or property.