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Credit controller

Credit controller

  • London

We have a fantastic opportunity for a Credit Controller to join our Credit Control department. The candidate will report to the Credit Control Manager and will be responsible for the management and maintenance of the Creditor accounts, collection of monies owed and the query resolutions. The candidate will need to ensure timely payments are made and that communication with clients is done via the telephone, emails and letters. Accurate records of all collection activities and ensuring all accounts are updated with current status. The individual will complete query solutions with internal teams, i.e. Sales and billing and finally managing debt recovery and payment plans.


Friendly, well-established company, hardworking, professional, social, vibrant, dynamic team.



Under the current business landscape there is the flexibility for this role to be a combination of home and office working with office working from our Cheshunt or London locations. The role will be Hybrid, with a minimum of 3 days in the office per week.



9.00am – 5.30pm


Main Duties will include, but not limited to:

  • Chase all debt ensuring timely payment and preventing roll over of current debt into your 60 days
  • Pre-emptive calls for current invoices
  • Statements sent out monthly
  • Understand multiple contracts
  • Knowledge of client portals.
  • Maintain the inbox on allocated day
  • Notes detailing action taken on call leading to payment date added to Credit Hound system
  • Allocation of cash receipts
  • Negotiation of repayment plans
  • Negotiations and mediation calls leading to settlement.
  • Manage the hold list for clients on the ECS and Walters ledger that have overdue debt
  • The issue of final demands and preparing accounts for litigation via bundle
  • The request for paperwork for companies in administration (so we can complete POD claim)
  • Due diligence around investigations for pre-litigation accounts, using Companies House
  • Liaising with internal departments including; Billing, Salesmen and account managers, SOP, Legal, accounts payable, warehouse managers & customer service team.
  • Hardworking
  • Outgoing
  • Flexibility to work overtime as and when required
  • Excellent written and communication skills
  • Analytic
  • Keen to learn new technologies

Essential Requirements

  • Credit control experience 3+ years
  • Good knowledge of excel and using v-lookups

What We Offer

We believe in providing a pleasant working environment, where people can grow, both professionally and personally. This is exhibited in our bright, open plan offices in our London and Cheshunt.

We offer a competitive salary and a generous range of benefits:

  • 22 days holiday, plus bank holidays and increases with length of service
  • Cycle-to-work scheme
  • Simplyhealth
  • Perkbox
  • Pension contributions
  • Life Assurance
  • Employee recognition and work anniversary celebrations
  • Monthly treats throughout the offices
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