Technical Operations Engineer 

Our client are a UK leading EV Charge point manufacturer who are one of the UK’s fastest growing companies. We are looking for a support engineer to work on the helpdesk of the business providing technical support both in the UK and internationally. 

Key Responsibilities 

• Provide technical support to customers working in a team helpdesk environment 
• React to monitoring alerts and support partners in line with agreed SLA’s
• Liaise with relevant 3rd party suppliers 
• Troubleshooting and fault finding remote devices ensuring each customer is dealt with in a timely manner 

Essential Experience 

• Previous experience working within a helpdesk technical support capacity 
• Willingness to learn the company products and attend training courses where applicable 
• Experience working shift patters or flexibility to do so. 
• Good IT skills