Remote Support Engineer Role – Medical Devices Manufacturer

We are seeking an experienced Medical Device Engineer for a global leading manufacturer of test and analytical systems for the clinical and pharmaceutical industries. This role will be a hybrid position providing remote support from home 50% of the time and working in the Frankfurt office 50% of the time.

Duties and Responsibilities

• Provide technical support for end user systems, including operation, maintenance, troubleshooting, performing alignments, and resolving technical issues.
• Serve as an escalation point and resource for Level I specialists by diagnosing issues that require deeper technical expertise and broader product knowledge.
• Troubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an application level.
• Working as a member of a larger team but independently managing their territory to provide efficient service support to all customers within an assigned area.

Essential Experience

• Three years’ work experience in the medical device or life sciences industries is preferred.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.

Desirable Experience

• Bachelor’s degree in either Biomedical Engineering, Life Sciences, Biotechnology, Electrical Engineering, Electrical Engineering Technology
• Previous field service experience would be advantageous. 

KEYWORDS: MEDICAL DEVICE, MEDICAL EQUIPMENT, MEDICAL ENGINEERING, BIOMEDICAL, LIFE SCIENCES