Epos Engineer – Birmingham

We are looking for an EPOS engineer in the West Midlands for a global leading service provider. The role will be working within the regional team of engineers to support their wide customer base.

Key Responsibilities;

• Provide on-site maintenance service for EPOS equipment including Peripherals ensuring adherence to contract commitments.
• Maintain prompt/effective communication with call control and adhere to call allocations.
• Ensure faulty/unused/unrepairable stocks are returned direct to the stores/workshop within 24 hours, providing all necessary documentation.
• Provide software installations and configurations at customer sites  
• Always ensure customer satisfaction by complying with and understanding all on-site and local escalation procedures.
• Provide on-site preventative maintenance services in accordance with customer schedules and within agreed time frames.
• Ensure adequate stock levels are maintained within van stock to provide maximum efficiency.
• Ensure efficient stock ordering to fault activity requirements.

Essential Experience

• Previous experience as a Field Service Engineer within the EPOS/IT sector
• Experienced with installation, service and fault finding on point of sale equipment
• Flexible on travel across the advertised region with full UK driving license
• Excellent communication and time management skills

Desirable Experience

• Currently working as an EPOS engineer
• Previous experience with installation projects

KEYWORDS: EPOS, ENGINEER, IT, FIELD SERVICE